Terms and Conditions

AC Tyre Specialists

Terms and Conditions of Service

Effective Date: 1 June 2026

These Terms and Conditions apply to all services provided by AC Tyre Specialists (“we”, “our”, “us”). By booking our services, you agree to these Terms and Conditions.

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1. Our Services

AC Tyre Specialists provides 24-hour mobile tyre fitting, tyre replacement, puncture repairs (where safe and legally permitted), wheel balancing, valve replacement, and related roadside tyre services throughout Scotland’s Central Belt and surrounding areas.

All work is carried out in accordance with current UK legislation, British Standards, and tyre industry best practices.

2. Booking a Service

When making a booking you agree that:

• The information you provide is accurate.
• You are authorised to request work on the vehicle.
• The vehicle is legally yours or you have permission from the owner.
• The location is safe and accessible for our service vehicle.

We reserve the right to refuse service if a location is considered unsafe.

3. Call-Out Charges

A call-out fee may apply depending on:

• Your location
• Time of day
• Emergency or out-of-hours attendance
• Distance travelled

Any call-out fee will be confirmed before work begins.

Call-out fees are generally non-refundable once our technician has been dispatched.

4. Prices

All prices are quoted in Pounds Sterling (£).

Prices may include:

• Mobile attendance
• Labour
• Tyres
• Valves
• Wheel balancing
• Disposal of old tyres where applicable

Additional charges may apply for:

• Specialist tyres/wheels (beadlocks)
• Locking wheel nut removal if required 
• Corroded or damaged wheels
• TPMS servicing or replacement
• Additional labour outside normal fitting procedures

5. Payment

Payment is due immediately upon completion of the work unless otherwise agreed in writing.

We accept:

• Debit cards
• Credit cards (excluding AMEX)
• Bank transfer
• Cash (where accepted)

Vehicles may not be released until payment has been received where applicable.

Failure to pay may result in debt recovery proceedings and recovery of any associated costs permitted by law.

6. Cancellation

If you cancel after a technician has been dispatched, a cancellation charge may apply.

If we arrive and:

• the vehicle is no longer present,
• the customer cannot be contacted,
• or the work cannot proceed due to circumstances outside our control,

the agreed call-out charge remains payable.

7. Customer Responsibilities

The customer is responsible for ensuring:

• the vehicle is parked safely;
• adequate working space is available;
• locking wheel nut keys are supplied where fitted;
• wheel nuts have not previously been damaged or overtightened.

We are not responsible for delays caused by missing locking wheel nut keys or unsafe working conditions.

8. Tyres Supplied

All tyres supplied are suitable for UK road use.

Where requested, we may supply:

• Premium tyres
• Mid-range tyres
• Budget tyres

Unless otherwise stated, tyre brand availability cannot be guaranteed until confirmed with our suppliers.

Equivalent alternatives may be offered.

9. Puncture Repairs

Puncture repairs are only carried out where they comply with:

• British Standard BS AU 159
• Current tyre industry repair guidelines

Not every puncture is legally repairable.

If a tyre cannot be repaired safely, replacement will be recommended.

10. Warranty

New tyres are covered by the manufacturer’s warranty.

Our workmanship is guaranteed for 30 days from the date of fitting.

This warranty does not cover:

• Impact damage
• Kerbing
• Road hazards
• Under-inflation
• Overloading
• Misalignment
• Suspension faults
• Deliberate damage
• Normal wear and tear

Warranty claims may require inspection before approval.

11. Wheel Nuts and Locking Nuts

We take reasonable care during removal and installation.

We cannot accept responsibility for:

• previously damaged wheel studs/bolts
• seized wheel nuts
• cross-threaded fixings
• defective locking wheel nuts
• aftermarket locking systems that fail during removal.

12. TPMS (Tyre Pressure Monitoring Systems)

Where fitted, we will take reasonable care when working around TPMS sensors.

Due to age, corrosion or previous damage, sensors may fail during tyre removal.

We cannot accept liability for failures resulting from existing defects.

Replacement sensors will be chargeable unless covered by manufacturer warranty.

13. Roadside Assistance

We will only carry out roadside work where it is safe to do so.

Our technician may refuse work if:

• traffic conditions present unacceptable risk;
• weather conditions make work unsafe;
• the ground is unstable;
• police or highways authorities instruct otherwise.

Safety always takes priority.

14. Limitation of Liability

Nothing within these Terms limits your statutory rights.

To the fullest extent permitted by law, AC Tyre Specialists shall not be liable for:

• loss of earnings;
• consequential losses;
• missed appointments;
• business interruption;
• delays caused by suppliers;
• adverse weather;
• traffic;
• circumstances beyond our reasonable control.

Our liability is limited to the value of the services supplied except where prohibited by law.

15. Used Tyres

Where used tyres are supplied by customer (only when specifically agreed), they will:

• comply with UK legal requirements;
• be pressure tested where appropriate;
• have no exposed cords or structural damage;
• meet the legal minimum tread depth.

16. Disposal of Old Tyres

Removed tyres become our property unless the customer requests to retain them before work is completed.

All Tyres are disposed of using licensed waste management facilities where applicable.

17. Privacy

We only collect personal information necessary to:

• complete your booking;
• process payments;
• provide customer support;
• comply with legal obligations.

Your information will never be sold to third parties.

18. Complaints

If you are dissatisfied with our service, please contact us as soon as possible.

We aim to resolve complaints fairly and promptly.

Email:

Aaron@actyrespecialists.co.uk

Telephone:

07429 579482

19. Governing Law

These Terms and Conditions are governed by the laws of Scotland.

Any disputes shall be subject to the jurisdiction of the Scottish courts.

© 2025 AC Tyre Specialists. All Rights Reserved.